Service Request

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Service Request

Service Only Phone Number: 425-242-7042

Thank you for visiting our Service Page. Here at New Floors USA we are dedicated to customer service and providing you with a streamlined process for service requests. We stand behind our products and service and want to make sure you are satisfied with your purchase. If you have a material deficiency and or a problem with your installation that has caused a defect please fill out the required service form so that we may address any repair or replacement that may be needed. New Floors USA reserves the right to personally  inspect all areas reported regarding your flooring project and in conjunction with your Warranty. Please note that all service calls not related to covered issues under the Warranty will carry a mandatory $275.00 trip charge to be paid at the time of the service call. Once you fill out the requested service form someone will be in contact with you to schedule the requested service call. Please refer to the warranty for full warranty terms.

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Sale Ending 06-01-2022

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